Job: IT Help Desk Specialist

This posting has expired and is no longer available.

Job Description

We are seeking an IT professional who will be responsible for managing the Help Desk, logging calls into the Help Desk database, provide technical and application assistance to users. Some duties will include receiving all help desk calls in a friendly and polite manner, logging them into the help desk database, and distributing them among the IT staff for appropriate resolution; assist users with common help desk problems, including but not limited to, Microsoft Office, printers, software applications, password issues, and computer problems; performs Help Desk database reporting; creates/monitors PO requisitions and supply/equipment delivery; reviews bills for accuracy and tracks vendor bills for the department, and coordinates vendor activities. Other duties will include some administrative support for the department such as ordering office supplies, receive, sort and deliver mail for the department, accurately files, maintains contracts, and records expiration dates, and records meeting minutes of IT sponsored projects. The ideal candidate will have at least one year of work experience in a related field, AA or specialty certification in IT or a related field is required, a Bachelor’s degree or certification in an IT related field is preferred, and exposure to a variety of IT functions within a healthcare environment is also preferred. Candidate must also be flexible to be able to work beyond their “normal” shift if necessary, as well as be available at times for on-call emergencies.

We offer our outstanding benefits package after working 60 days, a 403b retirement plan, with company match after 1 year of employment and a company contribution, generous PTO (paid time off), a possible annual bonus, and much more!